Last Updated: August 4, 2026
AKWABIZ.COM (operating as Crystal Web Solutions)
23 Kingsley Akpabio Street, Uyo, Akwa Ibom State, Nigeria
This Privacy Policy explains how AKWABIZ.COM ("we", "us", or "our"), a registered digital solutions company operating as Crystal Web Solutions, collects, uses, shares, and protects information about you when you use our website and engage our services.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you visit our website.
1.1 Information You Provide
- Contact Information: Name, email address, phone number, and any message you submit through our contact form.
- Project Information: Details about your business, project requirements, and budget preferences shared during consultations.
- Payment Information: Where applicable, billing details required to process payments for our services. We do not store full card numbers on our servers.
- Communications: Records of emails, WhatsApp messages, or calls you have with our team.
1.2 Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URL, pages visited, and time/date of visits.
- Device Information: Hardware model, unique device identifiers, and mobile network information.
- Cookies & Similar Technologies: Session cookies and analytics data. See Section 4 for details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To deliver the web design, development, SEO, and digital marketing services you have engaged us for.
- To send transactional emails regarding your project status, invoices, and deliverables.
- To send promotional communications about our services, subject to your consent and opt-out rights.
- To improve our website, services, and overall customer experience.
- To comply with legal obligations and enforce our Terms and Conditions.
- To prevent fraud and protect the security of our platform.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in these circumstances:
- Service Providers: Trusted third-party companies that assist us in operating our business (e.g., email hosting providers, payment processors, cloud storage), who are contractually bound to keep your data confidential.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity.
- With Your Consent: For any other purpose with your explicit consent.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function correctly. They cannot be disabled.
- Analytics Cookies: Used via Google Analytics to understand how visitors interact with our website (pages visited, time on site, etc.). This data is anonymized.
- Preference Cookies: Remember your settings and preferences for a better experience.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
5. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted to and from our website.
- Secure, access-controlled servers for storing client data.
- Regular security reviews and staff training on data protection.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project-related data may be kept for up to 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 7).
7. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Object: Object to our processing of your data for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, please contact us at contact@cweb.com.ng.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us: